What We Built
Customers see live availability up to eight weeks ahead, pick a slot, choose how many dogs, and pay via Stripe. Within seconds they get a unique 4-digit PIN by email. That PIN is live on the gate lock for their booked window. They walk up, type it in, walk in.
Behind that page, six systems are quietly doing their jobs. Bookings drop into the council's shared Microsoft 365 calendar through the Graph API, so staff can see and manage them in Outlook like any other appointment. The Igloo smart lock provisions its own PINs via the iglooaccess bridge. Stripe handles payment, with an automatic refund if anything fails before the PIN actually reaches the lock. Emails go out through Microsoft Graph, so they arrive from the council's own domain.
No bespoke admin interface for staff to learn. Block out maintenance time? Add an event in Outlook. That's it.
The whole system runs on the council's own subdomain at ybark.holyheadcouncil.co.uk, sitting alongside their main website. No third-party platforms holding their customers' data. Their brand, their hosting, their audit trail.
For the council, an admin dashboard shows every booking, every payment, every PIN, every refund. Filters for failed bookings and anomalies, plus trend charts for the last 7 days and all-time.
